Terms

Who you are contracting with

Davide Di Grottole, trading as Tenerife Lab, NIF Y9615051F, Calle Benchijigua 7, 38627 Arona, Santa Cruz de Tenerife, Spain.

SimplyNIE is a trading name of the same business. Reach us at davide@simplynie.com or +34 641 030 846.

What the service is

We find and book your appointment with Policía Nacional, complete form EX-15 and form 790, pay the government fee, and send you a PDF pack to print and sign.

You attend the appointment yourself. We do not go in your place, there is no power of attorney, and you never meet us. The appointment can be at whichever office suits you, anywhere in Spain.

We are not lawyers, and nothing we say is legal advice. We prepare an application; the decision is the authority’s.

SimplyNIE is a private service, not affiliated with the Spanish government or Policía Nacional. You can book the appointment yourself, free, on the government’s cita previa website and pay only the government fee. What you pay us for is the search and the paperwork.

What it costs, and when you pay

Prices are on the site and include the government fee. NIE blanco €129, NIE verde €149, Priority — the same service with a wider search — €189, business and unusual cases from €249.

You pay once the appointment is secured, never before. If we cannot find you an appointment, you owe us nothing.

Cancelling, and what the payment buys

Paying is the last step, not the first. By the time we ask you for money the appointment is booked in your name, the EX-15 and the 790 are filled in, and the government fee is paid. The payment is for work already done, so it is not refunded.

Your paperwork stays valid for twelve months. A missed appointment does not waste it — the forms and the paid fee still stand, and they can be used at a later date.

A new appointment costs €20. Whether you cancelled, could not attend, or changed your mind about the date, we search again and rebook at that price. It makes no difference how late you tell us.

The government fee cannot be refunded at any point. It is paid to the administration before you attend, and they do not return it.

If the mistake is ours, none of the above applies. We correct it and rebook at no charge — see If something goes wrong below.

Your 14-day right to change your mind

Buying a service at a distance, you normally have fourteen days to withdraw for any reason. That right is real, and nothing here is meant to talk you out of it.

Until you pay, you can walk away at any time and owe us nothing — which is a better deal than the fourteen days, and it is why we ask for money so late.

When you pay, you are asking us to send your completed pack straight away. That is what you confirm at the checkout, and it is why the checkout asks you to tick a box rather than assuming it.

Once the pack is sent the service is complete, and at that point the fourteen days no longer apply. If you withdraw after paying but before we have sent it, you pay only for the part we had already done.

What we do not promise

Around 30 days is typical and it is what we quote. It is an estimate, not a commitment: how long it takes depends on the province, the office and what appointments exist.

Nobody can promise a particular date, and we will not pretend otherwise. Priority widens the search and checks more often — it does not guarantee a date either.

We cannot promise the application succeeds. We can promise the paperwork is right when you walk in with it.

What we need from you

Details that are accurate and match your passport. A form completed from a mistyped number is refused at the counter, and the appointment is spent.

That you attend the appointment you asked us to book. A missed appointment cannot be recovered; a new one has to be found.

That you tell us promptly if something changes — a new address, a different date, a decision not to continue.

If something goes wrong

If we make a mistake in the paperwork, we correct it and find you another appointment at no further charge.

We are not responsible for a refusal that follows from information you gave us, for an appointment you did not attend, or for the authority’s own decisions and delays.

Nothing here limits any right you have as a consumer under Spanish or EU law.

Which law applies

Spanish law, and the courts of the province where the business is registered.

If you are a consumer resident in the EU, you keep the protections of your own country’s law and may bring a claim there.